Finance & Insurance (F&I) Manager
Reports To: Store Manager
Compensation: 90,000-150,000 Salary depends on experience plus Performance Bonus
Position Summary
The Finance & Insurance (F&I) Manager plays a critical role in delivering an exceptional customer experience while maximizing dealership profitability through ethical, compliant, and customer focused financing solutions. As a member of the dealership leadership team, the F&I Manager works hand in hand with the sales team every day to help customers find the right vehicle, overcome obstacles in the buying process, and successfully complete their purchase. This position also provides leadership support by assisting the Sales Manager with daily sales operations when needed.
Primary Responsibilities
Present finance, lease, warranty, and protection product options to every customer.
Secure financing and lease approvals through lender partnerships.
Prepare and finalize all finance and purchase documentation accurately and efficiently.
Ensure every deal meets dealership, lender, and regulatory compliance standards.
Work alongside the sales team to structure deals and help customers say "yes."
Assist sales consultants in overcoming financing and purchase objections.
Provide leadership support and serve as a backup to the Sales Manager during absences or high volume periods.
Achieve dealership goals for finance income, product penetration, customer satisfaction, and vehicle sales.
Build strong relationships with lenders and product providers.
Maintain complete and accurate deal jackets and funding documentation.
Stay current on lender programs, manufacturer incentives, and compliance requirements.
Participate in ongoing sales, finance, and leadership training.
Qualifications
Previous automotive F&I experience preferred.
Strong communication, negotiation, and presentation skills.
Knowledge of automotive financing, leasing, and aftermarket products.
Ability to coach and support a sales team.
Excellent organizational skills and attention to detail.
High ethical standards and commitment to compliance.
Valid driver's license.
Success Looks Like
Exceptional customer satisfaction.
Strong finance performance and product penetration.
Increased vehicle sales through collaboration with the sales team.
Accurate, compliant, and timely funding of deals.
Strong relationships with lenders and customers.
Positive leadership that supports the entire dealership.
Benefits
Health Insurance
401K
Paid time off
Employee discount, parts & service and new or used vehicles.
Dental insurance
Vision insurance
Life insurance, AD& D
About Us
Fillback Family of Dealerships has a rich history spanning over 75 years, originating in 1948 in the Town of Highland. Founded as a family-owned and operated business, it has transitioned through three generations of ownership, currently under the stewardship of Mark Fillback. Over the years, Fillback Family of Dealerships has expanded its reach and now proudly serves Southwest Wisconsin from four vibrant communities: Highland, Richland Center, Boscobel, and Prairie du Chien.
At Fillback Family of Dealerships, we specialize in both new and pre-owned vehicles, offering a wide selection to meet the diverse needs of our customers. Among our new vehicle brands, we proudly represent Ford, Chrysler, Dodge, Jeep, Ram, and Chevrolet, ensuring that our customers have access to top-quality options from trusted manufacturers.
What sets Fillback Family apart is our unwavering commitment to customer and employee satisfaction. We prioritize treating everyone who walks through our doors like family, fostering a welcoming and supportive environment. Our dedicated staff members are the backbone of our success, and we invest heavily in their training and development. As a result, we boast the largest number of Master Certified technicians in the region, a testament to our dedication to professionalism and excellence.
At Fillback Family of Dealerships, we firmly believe in the importance of continuing education and providing our employees with ample opportunities for growth and advancement. By nurturing talent and fostering a culture of learning, we ensure that our team remains at the forefront of industry expertise, delivering unparalleled service to our valued customers.
Whether you're in the market for a new vehicle or seeking top-notch service for your current one, Fillback Family of Dealerships is here to exceed your expectations. Come experience the Fillback difference today, where quality, integrity, and exceptional service are our promises to you.
